Quality planning and control

In our last blog, we defined quality and touched on how to define quality standards. This blog will look at the steps in quality planning and control. Organizations perform quality planning and control to ensure products or services satisfy expectations consumers have about the design specifications of the product or service. Meeting consumer needs depends […]

Defining Quality

Defining Quality in Organizations

Quality seems to be a term that is thrown around lately without giving much consideration to what it actually means. Organizations are using quality as a unique selling point or key differential. How different can one company’s quality be when they are all talking about it? Defining quality in organizations is what truly counts and what […]